For anyone who has to explain a change

You can’t roll out a change. You can only invite people into one.

You can’t roll out a change. You can only invite people into one.

You can’t roll out a change. You can only invite people into one.

The decision got made somewhere else. You’re the one who has to say it out loud. These are the tools for that.

The decision got made somewhere else. You’re the one who has to say it out loud. These are the tools for that.

The decision got made somewhere else. You’re the one who has to say it out loud. These are the tools for that.

Get the free brief

A filled-in CIRCLE Change Communication Brief: one page with what’s changing, what stays the same, what gets easier and harder, questions to expect, and a reminder to have someone tell it back.

10 minutes

Before the shift huddle starts.

1 page

Fill it in, print it, hand it out.

People-first

Tools for the room, not the slide deck.

The first conversation

Your company is making a change. Now you need to help your team through it. You find out Tuesday. You tell them Thursday. In between, you’ve got a full schedule, a few talking points, and nobody to ask.

Your people want to know three things. What’s changing. What it means for them. Whether you believe it.

Most change doesn’t fall apart in the rollout. It falls apart in that room.

Your company is making a change. Now you need to help your team through it. You find out Tuesday. You tell them Thursday. In between, you’ve got a full schedule, a few talking points, and nobody to ask.

Your people want to know three things. What’s changing. What it means for them. Whether you believe it.

Most change doesn’t fall apart in the rollout. It falls apart in that room.

Two tools for the conversation you didn’t plan to have.

Two tools for the conversation you didn’t plan to have.

Two tools for the conversation you didn’t plan to have.

Start with the one-page brief. Use the toolkit when one conversation won’t be enough.

Free

CIRCLE Change Communication Brief

One page. Fill it in before you walk in.

What’s changing. What stays the same. What gets easier. What gets harder.

Print it. Hand it out. Before anyone leaves, ask one person to tell it back to you.

Get the free brief

$27 · Instant download

The CIRCLE Change Communication Toolkit

For when one conversation isn’t enough.

How to get ready. What to say. What to say when someone pushes back. A worked example of a manager named Maria announcing a schedule change nobody wanted. A pocket card, and a one-page handout for your team.

Fillable. Printable. Built for the person in the room with twenty minutes, not a consultant with a month.

See the toolkit

75 people. 90 days.

75 people. 90 days.

Everyone on the new system.

Why trust this

I’ve spent more than twenty years leading people, as a program director and as a supervisor. I’ve stood in front of a team and delivered change that was handed down to me. I know what it is to pivot at the last minute, and to lead people through change that was not asked for, was not taught, and was not led well.

When we switched point-of-sale systems, I had 75 people to bring along and no title that required anyone to listen. Everyone was using it within 90 days.

The CIRCLE Method is what I learned doing it the hard way.

I’ve spent more than twenty years leading people, as a program director and as a supervisor. I’ve stood in front of a team and delivered change that was handed down to me. I know what it is to pivot at the last minute, and to lead people through change that was not asked for, was not taught, and was not led well.

When we switched point-of-sale systems, I had 75 people to bring along and no title that required anyone to listen. Everyone was using it within 90 days.

The CIRCLE Method is what I learned doing it the hard way.

James Gilmore

James Gilmore

Founder, Gilmore Change Studio

People-first change. Real results.

People-first change. Real results.

People-first change. Real results.

Get the free brief

See the toolkit